Contact Us
Effective date: September 21, 2026
Aurolyne is operated by Bismuth LLC, a limited liability company organized under the laws of the State of Wyoming, United States.
How to reach us
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Email: support@aurolyne.com — the fastest way to reach us, and the address we use for every order, return and guarantee request.
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Phone: +1 (575) 221-6803
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Mailing address:
Bismuth LLC (Aurolyne)
30 N Gould St
Sheridan, Wyoming 82801
United States
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Website: aurolyne.com
Support hours and response time
Our support team answers Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding U.S. public holidays. We aim to reply within 1 business day, and always within 2 business days. If you write to us over a weekend or a holiday, you will hear from us on the next business day.
Before you write to us
To help us resolve your request in a single reply, please include your order number (it appears in your order confirmation email, in the format #1234) and, where relevant, a photo of the item you received.
What to contact us about
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Where is my order? — see our Shipping Policy, then email us with your order number.
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Returns, refunds and our 90-day guarantee — see our Refund Policy. All requests start with an email to support@aurolyne.com.
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A damaged or incorrect item — email us within 30 days of delivery with a photo, and we will make it right.
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A parcel marked delivered that you never received — email us within 7 days of the delivery scan, so we can open a carrier claim while the carrier still accepts one. See our Shipping Policy.
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Privacy requests (access, deletion, opting out) — see our Privacy Policy.
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A reaction to the product — stop using it immediately, seek medical advice if needed, then email support@aurolyne.com with the subject line "Adverse Event Report", or call +1 (575) 221-6803. We acknowledge every report within 1 business day, keep a record of it, and report serious adverse events to the U.S. Food and Drug Administration as required by law.
Please note: the mailing address above is our registered business address. Do not send returns to it. Return instructions and a shipping address, when one is required, are issued by email once your return is approved.