Effective date: September 21, 2026
Aurolyne ships to addresses in the United States and Canada. We do not currently ship anywhere else. We cannot deliver to freight forwarders.
Business days are Monday through Friday, excluding public holidays. Orders placed after 2:00 PM Eastern Time, or on a weekend or holiday, begin processing the next business day.
These are estimates, not guarantees. Carrier delays, severe weather, customs inspections and peak periods can extend them. If your order has not arrived 15 business days after you received your shipping confirmation, email support@aurolyne.com with your order number and we will investigate.
If we are unable to ship your order within 30 days of receiving it, we will email you, tell you the new expected date, and give you the choice between waiting or cancelling. If you choose to cancel — or if you do not reply — we cancel the order and refund you in full, within 7 business days for card payments. You never lose money because we were late.
Shipping costs, including any free-shipping threshold, are calculated and displayed at checkout before you pay. The total shown at checkout is the total you are charged.
You receive a shipping confirmation email with a tracking number as soon as your parcel is handed to the carrier. Tracking can take up to 48 hours to show its first scan — this is normal and does not mean the parcel is lost.
You are responsible for entering a complete and accurate delivery address. We ship to the address exactly as you provide it. If you notice a mistake, email us immediately: we can usually correct it while the order is still processing, but not once it has been handed to the carrier.
Parcels returned to us as undeliverable are handled under our Refund Policy.
Parcels sent to Canada may be subject to import duties, GST/HST/PST and carrier brokerage fees. These charges are set and collected by the Canada Border Services Agency and the carrier, not by Aurolyne, and they are the recipient's responsibility unless they were explicitly collected at checkout.
We are legally required to declare the true contents and value of every parcel; we cannot mark an order as a gift or under-declare its value. If a Canadian parcel is refused at customs, it is treated as a refused delivery under our Refund Policy.
If your order contains more than one item, we may ship them separately at no extra cost to you. Each shipment gets its own tracking number.
Email support@aurolyne.com or call +1 (575) 221-6803, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.
Bismuth LLC · 30 N Gould St, Sheridan, Wyoming 82801, United States