Refund policy

Return and Refund Policy

Effective date: September 21, 2026

This policy applies to every order placed on aurolyne.com and operated by Bismuth LLC ("Aurolyne", "we", "us", "our").

Our 90-day guarantee

We give you 90 days from the day your order is delivered to decide whether Aurolyne is right for you. If it is not, contact us within that window and we will refund the purchase price of your order.

This guarantee applies whether or not you have opened and used the product. You do not have to justify your reasons to us.

How to request a refund

  1. Email support@aurolyne.com within 90 days of delivery, with your order number.
  2. We reply within 1 business day confirming your refund and, where a return is needed, giving you clear instructions and the return address.
  3. We issue the refund to your original payment method within 5 business days of that confirmation — or, where we asked you to return an item, within 5 business days of receiving it. Your bank or card issuer may take a further 5 to 10 business days to post it to your statement.

Please do not ship anything back before you contact us. Lip products are personal-care items, so in most cases we do not ask you to return an opened tube. Contacting us first is a practical step, not a condition of your refund: every request made within the 90-day window is approved, and we simply tell you in writing whether a return is needed and where to send it. Items shipped back without those instructions may be lost in transit, which is why we ask.

If we do ask you to return an item

  • Unopened items: return them in their original packaging. Once we receive and inspect the return, we issue your refund as described above.
  • Return shipping costs: if the item arrived damaged, defective, or is not what you ordered, we cover return shipping. In all other cases, return shipping is your responsibility.
  • Original shipping charges, if any were paid, are refunded only when the return is due to our error.

Damaged, defective or incorrect items

Inspect your order when it arrives. If an item is damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photograph. We will send a replacement at no cost to you, or issue a full refund — your choice. This is in addition to, not instead of, the 90-day guarantee above.

What is not covered

  • Requests made more than 90 days after delivery.
  • Products purchased from a reseller or any website other than aurolyne.com. We can only refund orders we processed ourselves.
  • Items reported as damaged more than 30 days after delivery.
  • Abusive or fraudulent claims: we may decline a request where the same customer, delivery address or payment method has already been refunded under this guarantee three or more times. We will always tell you in writing before declining a request on this basis, and every order you place is otherwise covered in full.

Free and discounted items

When an order includes a promotional free item or a bundle discount, a refund is calculated on the amount you actually paid. If you keep a promotional item and return the rest of the order, we deduct the standard price of the item you keep from your refund.

Cancelling an order

We aim to ship within 1 to 2 business days, so the window to cancel is short. Email us as soon as possible after ordering. If your order has not yet been handed to the carrier, we cancel it and refund you in full. If it has already shipped, treat it as a return under the 90-day guarantee above.

Refused or undeliverable parcels

If a parcel is returned to us because the address was incomplete or incorrect, or because delivery was refused, we refund the purchase price. Where you paid a shipping charge at checkout, that charge is not refunded; we never deduct a cost you were not charged in the first place. We confirm the exact amount by email before issuing the refund.

Canadian customers

Your rights under this policy apply in full. Please note that any duties, taxes or brokerage fees charged at import are levied by the Canada Border Services Agency and its brokers, not by us, and we cannot refund them. See our Shipping Policy.

Questions

Email support@aurolyne.com or call +1 (575) 221-6803, Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.

Bismuth LLC · 30 N Gould St, Sheridan, Wyoming 82801, United States